DISPATCHER FUNDAMENTALS OF SUPERVISION – HAYWARD – 1/11/22
CRISIS NEGOTIATIONS – HAYWARD – 1/12/22
DISPATCHER ROLE IN MASS CSAUALTY INCIDENTS – 1/13/22
TACTICAL DISPATCHER – LA VERNE – 2/22/22
ABC’S OF CALL TAKING – MEDINA – 5/2/22
CONFLICT MANAGEMENT – MEDINA – 5/3/22
CRISIS NEGOTIATIONS – MEDINA – 5/4/22
CUSTOMER SERVICE – MEDINA – 5/5/22
TACTICAL DISPATCHER – WALNUT CREEK – 8/15/22
MASS CASUALTY INCIDENTS – MEDINA – 8/29/22
ASSESSING SUICIDAL CALLERS – MEDINA – 8/30/22